Gittins Consulting is a San Diego based firm that focuses on analyzing and optimizing a business, primarily from the Customer Experience (cx) point of view, and improving CX through Call Center Outsourcing Optimization. Troy Gittins, the founder and principal consultant, is an expert in this with many years of experience fixing issues with companies leaking ROI through high customer churn rates, improving overall customer lifetime value, brand equity, and bottom line – building more profitable businesses. He really knows his stuff from real experience and is a pleasure to work with. They use BPO (Business Process Outsourcing) to find, implement, and measure the performance of the right service providers to make that happen. Choosing the right outsourced service providers and ensuring they’re doing a great job can be a huge factor in a company’s ratings and profitable longevity through customer satisfaction, though often overlooked from the C level.
After working with the owner directly, Troy left a fantastic review of Rocket Ivy:
“Rocket Ivy’s hosting services have genuinely exceeded my expectations! Since switching to their platform, my website’s performance has been exceptional, with blazing-fast load times and rock-solid reliability. I haven’t experienced any downtime, which has been a critical factor for my business.
What really stands out is their outstanding customer support. Anytime I’ve needed assistance, their team has been incredibly responsive, knowledgeable, and patient. They take the time to provide clear answers and ensure everything runs smoothly—something that’s hard to come by these days!
The hosting platform is intuitive and user-friendly, making it easy to manage my site without any unnecessary hassle. I also appreciate the focus on security and scalability, which gives me confidence that my site can handle growth without compromising performance or safety.
Rocket Ivy is the perfect solution for anyone looking for high-performance hosting with top-tier support. If you’re serious about your website’s success, I can’t recommend them enough.”
After working with Troy and the Gittins Consulting Group team, we can also say that they really are experts and know what they’re doing. They would be a great choice to trust for any company seeking to improve ROI through Customer Satisfaction and Call Center Outsourcing.