Siteground is had a major outage right now with thousands of websites down. (1/29/25 @6pm)
Why Are Siteground Sites Down?
After checking the DNS of some of their customer websites, we’ve discovered that there are far too many invalid IPs running for sites that went offline. This means that they’re having some kind of issue with IP and DNS, most likely with their CDN feature. The wait time for their support, which is usually great like 1 minute or less, is 2.5 hrs right now! Luckily, there is a fix.
How to Fix Your Website and Get It Back Online Fast
If you disable Siteground CDN feature, your domain name will bypass their CDN IPs and point directly to your server. This will bring your website back online instantly.
- Log In to your siteground account
- Go to Websites tab
- Select Site Tools for your website that is down
- Go to Speed > CDN in the left menu
- Deactivate
Need a hand getting this fixed?
Contact us and we’ll help you fix it.
Need better support or better hosting for faster outage recovery like this?
Consider Rocket Ivy! Our support team isn’t overloaded like Siteground right now, and we’re happy to help respond to things like this with fixes faster than almost anyone even if you host with Siteground. We help many businesses manager their websites and we can fix issues like this pretty quickly for you whether you host with them or any data center.
Siteground Support Staff
The support staff at Siteground are usually very fast to respond, but can be backed up if it’s a mass outage and they’re getting hundreds of chats incoming. So, if it’s a mass outage you can be assured they’re already working on it, and you can try the steps above. If it’s only affecting your website, it’s probably something else, and you will need to fix it or report it to them.
Other Common Ways to Fix a Siteground Website Down
- Remove your SSL Cert and Issue a New One (via Site Tools > Security)
– With Siteground sometimes this fixes issues, maybe it flushes their DNS somehow, I don’t know, but it has fixes site outages many times. - Check for Errors
– If there are errors showing (like “Internal Server Error 500” or “There has been a critical error” ) then it’s not a Siteground outage, but a problem with your website (probably plugin or theme or custom code related). Check the network response code if no visible error code is showing. - Process of Elimination Manual Disabling of Plugins
– Rename your plugins directory something like _plugins and see if your site comes back online. This will effectively disable all plugins.
– If it’s still down with an error msg, then plugins are not the issue.
– If it does come back online with plugins directory disabled, then some plugin(s) is causing the issue. You can restore the name of the _plugins directory back to regular “plugins” to restore them all and then try the same method – renaming the directory with an underscore to disable it – but for each plugin individually. After disabling each plugin directory, hard-refresh the site and see if the site comes back online. This is the process of elimination to disable the problematic plugin. Start with plugins like third party plugins, not plugins like WooCommerce. When the site comes back online after disabling a plugin directory, you’ll know that’s the plugin causing the issue, and you can update it or reinstall it manually, or just remove it all together and find a more stable alternative plugin. - Disable Code Snippets
– If you have code snippets running via wp admin, try disabling them or disabling the plugin that is used to manage them.