These terms (“Terms”) apply to you (“You”), the customer (“Customer”), and your use of Rocket Ivy (“Company”) website, services, and subscriptions.

1.  Privacy Policy

When you create an account with Rocket Ivy, you will need to provide some personal information, such as your name, e-mail address, and mailing address.  A record of data collected from our social media content service surveys and/or questionnaires, may also be retained and it’s contents include your name, e-mail address, phone number, and email address.  We will utilize a third party credit card payment processing company (Stripe or PayPal) to collect payment information, including your credit card number, billing address and phone number.  Even if you are not a registered user of our services, if you email us we may retain a record of such email communication, including your email address, the content of your email, and our response.  Company will protect and use this information as stated in our Privacy Policy.

2.  Security

The security of your information is important to us. When you enter sensitive information (such as a credit card number) as part of our service, we encrypt the transmission of that information using industry-standard encryption.

3.  Indemnification

You agree to indemnify, defend and hold the following individuals and entities harmless: Company, its affiliates and subcontractors, and all their officers, directors, employees, agents, licensors, suppliers and any third parties providing information relating to the Products and/or Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to Your account (including negligent or wrongful conduct) by You or any other person purchasing products or accessing the website or service/s using Your account.

4.  Disputes, Agreement to Arbitrate, and Choice of Law

By using the Rocket Ivy, You and Company agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Notice shall be sent:  contact@rocketivy.com

Both you and company agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect before one arbitrator to be mutually agreed upon by both parties.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

5.  Claims

Any action under these Terms must be brought, if at all, within one year from the accrual of the cause of action. You and Seller agree that any claims under these Terms shall be subject to the laws of the State of California, and hereby consent to jurisdiction and venue in the courts of San Diego, California.

6.  Limitation of Liability


7.  Refunds and Cancellations

At Rocket Ivy, we pride ourselves in customer satisfaction.

7.1  Website & Website Content Services

7.1.1 All Website Packages Are Guaranteed to Be Delivered
Website Package completion is based on the package deliverables. We guarantee to complete the deliverables in each package purchased as applicable. Each deliverable is listed under each package on our Website Packages page. Once these items are delivered, the project is considered complete. If you do not need some of the services, such as Theme, or Hosting, or any portion of the service can be omitted from the package by request. Otherwise, these packages include a full website at a testable URL, whether that’s a private DEV URL or a public launched website. If you do not have a DEV URL or PROD URL to test with one will be provided for you as a subdomain at rocketivy.com privately for testing purposes until launched at your URL of choice. Screenshots will also be provided to mark completed milestones to verify deliverables have been produced. Refunds will only be issued for projects that have not had deliverables completed, either for canceling before the project has started, or for other reasons that prevented the package work from being done, and will be handled on a case-by-case basis.  Otherwise all sales are final and no proration will be applied.

7.1.2 Website Content Service sales are FINAL. Rocket Ivy strives to ensure that our customers / you get what you want which is why discuss the deliverable specifications and get your approval of the deliverable terms prior to starting.  Once the content services are rendered and delivered meeting the core terms of the mutually agreed upon Deliverable Terms, the sale is FINAL and no refunds will be issued.

7.2 Unpaid Invoices / Services

User is responsible for paying any invoices and bill for services rendered.  If not timely collected, customer is responsible for contacting company to update payment method as soon as possible and to remit payment for any unpaid invoices or bills during the time payment lapsed.

7.3.1  Content service sales are FINAL.  Rocket Ivy strives to ensure that our customers / you get what you want by obtaining the deliverable specifications and your approval of the deliverable terms prior to fulfilling the content service/s order.  Once the content services are rendered and delivered, the sale is FINAL and no refunds will be issued.

7.3.2  In the event that the Influencer and/or Publisher is unavailable for or unable to fulfill the respective content service/s order, you will have the option to use the credit/s towards content services with another Influencer and/or Publisher.  If you choose not to work with another Influencer and/or Publisher, you have the option to request a refund.  All refund requests must be made within 30 days of initial notification that the respective Influencer and/or Publisher is unavailable for or unable to fulfill the respective content service/s order.  If the refund request exceeds 30 days, you will be issued Rocket Ivy store credit/s to be used towards your next purchase/s.

7.4  Unless otherwise noted, all sales are FINAL.

8.  Contact via Email

By purchasing our products or subscribing to our website, you are agreeing to allow us to send you pertinent information about your account to you via email. We may contact you directly regarding support issues, upgrades, updates, optimizations, or other information that is relevant to your account.

9.  By purchasing our service, you agree that you clearly understand and agree to what you are purchasing and will not file a fraudulent dispute with Stripe or PayPal.

10.  These Terms constitute the entire agreement between you, “You” and/or “Customer”, and Rocket Ivy, “Company”, with respect to the Company, it’s website/site, product/s, service/s, and/or subscriptions, and supersede all other communications, written or oral, with regard to those respective subject matter/s.

11.  If any part of these Terms is held to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision most closely matching the intent of the original provision and the remainder of the Terms will continue in effect.

12.  Rocket Ivy reserves the right to amend, cancel, or suspend any of it’s terms at any time without notice to you.  It is your responsibility to check if the terms have been updated.


Updated: November 3, 2021